FAQ

 

What is your shipping policy?

All orders are shipped from our office in Kingston, NY. If you place your order Tuesday by 8:00 AM, your order will ship on the following Wednesday, Orders placed after 8:00 AM on Tuesday will be shipped on Wednesday of the next week. A tracking number will be e-mailed to you on the day your order ships. It is your responsibility to receive the package on the first delivery attempt. International Delivery: As of now, items cannot be shipped outside the USA, or to Hawaii or Alaska. Holiday Delivery: Due to variability in shipping and delivery schedules, it may be necessary to place orders up to 2 weeks in advance of a holiday. If you are concerned with receiving product by a specific date, please contact Customer Service to confirm delivery dates and availability. 2017 Holidays: We will be closed on the following dates January 1st, April 14 – April 17th, May 29th, July 3rd-9th, Sept. 4th, 23rd – Nov 26,  and  Dec 25th- Jan 1st 2018. Undelivered Packages: If your order is returned to us as undelivered a credit will be given for product price only shipping charges will not be refunded.  If you would like to have your order reshipped to you, we would reserve the right to charge you the shipping fees to redeliver your package. WE WILL NOT ACCEPT OPENED PRODUCTS AND PACKAGES. 

Are your products gluten free?

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How do I order wholesale?

Please send us an email at wholesale@stockadeapothecary.com

Whats the difference between Essential Oils and Tinctures?

Essential oils are NOT for human consumption and should not be applied directly to the skin unless diluted in a carrier oil first. A Tincture is an extraction of a plants phyto-chemicals for the purposes of human consumption. So why not just take a capsule or the powdered herb? Some photo-chemicals in plants can't be extracted any other way other than the tincture process, therefore making other versions weak on the potency spectrum.